Sync 3 is Ford’s new infotainment system, replacing the previous MyFord Touch system. It’s currently available on 2016 Ford Escapes and Fiestas when properly equipped. It will be available on all 2017 models.The outgoing system doesn’t generally fare well in reviews. From my experience it was slow, struggled in cold weather and it had its share of glitches, sometimes the Bluetooth connectivity wasn’t working and the entire system had to be reset in order to get it going again. The user experience wasn’t very intuitive and took some time to get used to. That being said, my 2013 Ford Escape was my first car that even had an infotainment system, so all in all, I was quite happy with it.
Now on to the new system, visually it’s more refined and the graphic user interface is much improved. The system’s functionality is where it has really grown. It is much faster, with zero wait time once you make a selection. The user experience is simpler, and functions much like a smartphone with pinch-to-zoom and swipe capability.
Sync 3 also has Siri recognition, so if you’re an Apple user, it enables you to use voice commands in order to send text messages and keep your eyes on the road. Apple CarPlay and Android Auto are expected to be enabled in a system update coming in the second trimester of 2016. Most manufacturers already have this integrated into their system, but better late than never I guess.
There are however a few areas where it loses points, these issues aren’t huge problems, but nevertheless, I have to mention them.
The system features AppLink, it lets you use certain apps on your smartphone directly through the car’s interface. Unfortunately, there are currently very few apps that are compatible and most are music related apps. I don’t know about anyone else, but I don’t have a data plan on my phone that allows me to stream music all day, so it’s basically useless. Adding insult to injury, the second Apple CarPlay gets integrated, AppLink will become obsolete.
Also, and this one really grinds my gears, I get in the car, start it up, hit the voice command button to make a phone call, put the car in reverse and back out of the parking spot. Unfortunately, the system can’t handle backing up and making a phone call at the same time, so the call gets cut. Once the person has answered you’re okay to reverse, however, up until that point, even if it’s ringing, the call will cut out.
My final thoughts, Sync 3 is the best infotainment system I’ve ever had, but that isn’t saying much…